Each order is processed individually, so we always prepare a free graphic design of the product for each client before placing the order in production. For atypical projects, we also produce a product sample for approval. After the written approval of the design / sample from the client, we start its own production. We have the copyright to all our graphic designs.
II. AN ORDER
In written form by post, e-mail with the stamp and signature of the customer, telephone number and data necessary for issuing the invoice. The order must state the type and format of the product, color, accessories (quilting, wadding, metal ribbons, shirts ..., etc.), the location of the print or gilding of the logo. The order can also be sent by e-mail to beno@markline.sk
III. PAYMENT
Advance invoice in the amount of 50 to 100% of the order price after sending the order. The rest is billed on the basis of the final invoice upon delivery of the goods.
IV. THE REALIZATION DATE
From the approval of the graphic preview and payment of the advance invoice within about three weeks (depending on the quantity and method of processing). The exact delivery date will be specified by phone after ordering the goods by the customer.
V. PREPARATION OF TICKET PRINTING
Your logo must be prepared in Illustrator up to version 10, processed in vectors in a scale of 1: 1 to the e-mail address: beno@markline.sk or by post on a CD. We reserve the right to mark the menus on the last page with our logo in the size of 5 cm2 with a blind print.
VI. METHOD OF DELIVERY
We send orders through a courier company or mail at the client's expense. Collection is also possible in person at the company's headquarters. The delivery date and method of delivery will take place on the basis of a delivery note upon a telephone agreement with the client.
VII. ORDER CANCELLATION
In the event of cancellation of a binding order that is already in production, we charge the client a contractual penalty of 50% of the contract price.